Last updated: December 4, 2025
Please read these Terms of Use (“Terms”) carefully before using the MedEx Suite and its related products as outlined on https://www.thrivase.com/solutions (the “MedEx Suite” or “Service”) operated by Thrivase Pty Ltd (“us”, “we”, or “our”) for current and potential customers and other stakeholders.
Your (“you”, “your” or “customer”) access to and use of the MedEx Suite is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all people who access or use the MedEx Suite. This Agreement is effective when a Customer logs in to the service for the first time (the “Effective Date”).
By accessing or using the MedEx Suite you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the MedEx Suite.
Service Provision
Admin Console: If applicable, the Licensee (“licensee”, or “client”) will have access to an Admin Console, through which client staff may manage its use of the Service.
Client staff members and customers with access to the Service must have and maintain an Account (“account” or “Accounts”) to use the Service and is responsible for the information it provides to create the Account, the security of its passwords for the Account and for any use of its account.
If the number of client accounts exceeds the license agreement, then Thrivase has the right to charge for additional account licenses for the current and ongoing use of the Service.
Price Revisions: Thrivase may change the Prices at any time, unless otherwise expressly agreed in an addendum or Work Order, Scope of Work or Statement of Work.
Suspension: If Thrivase becomes aware that a clients or any End User’s use of the Service violates these Terms of Use, Thrivase will notify client and request that client correct the violation. If the client fails to correct the violation within 24 hours of the request, then Thrivase may Suspend all or part of customer’s use of the Services until the violation is corrected.
Content
Our MedEx Suite allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are solely responsible for the accuracy, integrity, quality, legality, reliability, appropriateness of and copyright permissions of any content and for identifying and correcting errors and omissions in your content.
Acceptable Use
A client must not use the service or let such service be used:
a) to commit an offence or breach any laws, standards or codes applicable to the service;
b) in a manner that is excessive or unusual;
c) in a way that interferes (or threatens to interfere) with the efficiency and security of the services or another clients services;
d) to accept, transmit or distribute unsolicited bulk email;
e) to falsify, forge or otherwise tamper with any portion of the header or tracking data of any SMTP email message;
f) to originate, send or relay unsolicited commercial email or intentionally launch, propagate
or cause the storage or execution of computer viruses or malware;
g) to send email that hides or obscures the source of the email;
h) to distribute any form of malicious, destructive or harmful code (including without limitation Trojan horses and worms) or any instructions activating such code;
i) to menace, harass or stalk any person whether intentionally or unintentionally;
j) to distribute material that is defamatory, obscene or could cause offence or harm;
k) in a manner that infringes any other person’s intellectual property rights, confidential information or other such rights.
Intellectual Property
All title, ownership rights and Intellectual Property Rights, including copyright in relation to the MedEx Suite and related Thrivase products and services is owned or used under licence by Thrivase Pty Ltd. Without our express prior written consent, you undertake that you will not and will not permit any person to:
(i) directly or indirectly alter, replicate, copy, recreate, create derivative work from, decompile, reverse engineer, reserve assemble, reserve compile, enhance, interfered with or with part of the MedEx Suite or otherwise obtain, modify or use any source or object code, architecture, or algorithms contained in the MedEx Suite or any documentation associated with the MedEx Suite;
(ii) copy or reproduce, or create an adaptation or translation of, all or part of the MedEx Suite in any way, except to the extent that reproduction occurs automatically through the ordinary use of the MedEx Suite in accordance with this Agreement;
(iii) incorporate all or part of the MedEx Suite in any other webpage, site, application or other digital or non-digital format;
(iv) (subject to other rights explicitly granted under this Agreement) sell, license, sublicense, lease, rent, distribute, disclose, permit access to, or transfer to any third party, whether for profit or without charge, any portion of the MedEx Suite on any medium;
(v) do anything that will infringe the Intellectual Property Rights of any third party; or
(vi) attempt to do any of the above.
Except as expressly stated in these Terms of Use, this does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As between the parties, Customer retains all Intellectual Property Rights in Customer Data and content, and Thrivase retains all Intellectual Property Rights in the Services and Software.
Customer Data & Intellectual Property
Nothing in this Agreement will transfer ownership of user generated content to Thrivase.
Thrivase will only access, use, and otherwise process Customer Data in accordance with the Terms or Use or other client agreements and will not access, use, or process Customer Data for any other purpose. Thrivase has implemented and will maintain reasonable technical, organizational, and physical measures to protect Customer Data, or as otherwise specified in client agreements.
Customer feedback
At its option, customer or end users may provide feedback or suggestions about the Services to Thrivase (“Feedback”). If Feedback is provided, then Thrivase and its Affiliates may use that Feedback without restriction and without obligation to Customer or end user.
Refunds
Unless expressly stated otherwise in a client agreement or required by law, termination or non-renewal under any section of this Agreement will not oblige Thrivase to refund any Fees.
Limitation of Liability
Each party’s total aggregate Liability for damages arising out of or relating to this Agreement in connection with the Services is limited to the Fees the client paid under the relevant client agreement.
Privacy
The Licensee and its staff are responsible for any consents and notices required to permit (a) Customer’s use and receipt of the Services and (b) Thrivase accessing, storing, and processing of data provided by the Customer (including Customer Data, if applicable) during the use of the services.
Links To Other Web Sites
Our MedEx Suite may contain links to third-party web sites or services that are not owned or controlled by us.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Thrivase Pty Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms of Use, please contact us at support@thrivase.com.